We currently accept all major cards, as well as Apple and Google pay.

We are currently an online only retailer. Subscribe to the mailing list to find out if we begin selling in any stores.

If the order is cancelled prior to the item being shipped, then the full price will be reimbursed. If the item is cancelled after shipping, then the full price will be reimbursed after the item is returned.

We will send through an email notification once the item has been dispatched.

We currently offer both express and standard shipping options, with express typically taking 1 – 2 days and standard taking 3 – 5 days.

es, we offer shipping to many international locations.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. 

Activated charcoal is a skin safe ingredient that can help with adsorbing excess oil and oxidised sebum. It is unreactive, gentle and naturally sourced.

At MESH we make products to help targeted skin concerns. If your skin is dry, but you have concerns such as thickened skin, flaking or congested pores you can use our MESH Activated Charcoal Face Mask or MESH Activated Charcoal Face Scrub.

MESH products are suitable to use on skin prone to breakouts as they can slough off dead skin and oxidised sebum which can clog the pores. Acne is a skin condition diagnosed by a physician/dermatologist. We recommend you consult your physician if you have been diagnosed with acne.

MESH Activated Charcoal Scrub Ingredients: Water (Aqua), Propanediol, Activated Charcoal Powder (Almond Shell), Glycerine, Cocamidopropyl Betaine, Ethyl Alcohol, Sodium Cocoyl Isethionate, Sodium Bentonite, Prunus Amygdalus Dulcis (Sweet Almond) Oil, Decyl Glucoside, Cetearyl Alcohol, Ceteareth-20, Cetyl Alcohol, Salicylic Acid, Benzyl Alcohol, Phenoxyethanol, Ethylhexylglycerin, Melaleuca Ericifolia Leaf Oil (Rosalina Essential Oil), Xanthan Gum, Sodium Phytate, Rosmarinus Officinalis (Rosemary) Leaf Extract, Linalool*, Limonene*.

MESH Activated Charcoal Face Mask Ingredients: Water (Aqua), Sodium Bentonite, Propanediol, Glycerine, Activated Charcoal (Almond Shell), Cetearyl Alcohol, Ceteareth-20, Prunus Amygdalus Dulcis (Sweet Almond) Oil, Salicylic Acid, Ethyl Alcohol, Decyl Glucoside, Benzyl Alcohol, Phenoxyethanol, Ethylhexylglycerin, Citrus Aurantium Leaf Oil (Petitgrain Essential Oil), Xanthan Gum, Sodium Phytate, Rosmarinus Officinalis (Rosemary) Leaf Extract, Linalool*, Geraniol*, Limonene*

Our current range at MESH by Charcoa is designed to be used after you have cleansed your face. We recommend you use the MESH Activated Charcoal Face Mask and MESH Activated Charcoal Face Scrub on different days up to three times a week. Please consult the product packaging for directions of use.

MESH products are all made and distributed from Victoria, Australia.

MESH products are not tested on animals.

Once opened MESH by Charcoa products are safe to use within 12 months. The length of time it takes to use our products is entirely dependent on the frequency of use and amount. We estimate if you use one of our products three times a week it should last you three months.

MESH by Charcoa products are not designed for pregnant or breastfeeding clients. If you wish to use a MESH by Charcoa product while pregnant or breastfeeding, please consult with your physician.